MegaV

Privacy Policy

Your privacy matters to us - Learn how we protect your data

Last updated: 2025

Welcome to MegaV VPN

Before you start using our VPN service, please read and understand our Privacy Policy. This policy explains how we collect, use, and protect your personal information.

Data Collection and Usage

Email address (for account creation and authentication)

Subscription status and payment information (processed securely through Apphud)

Account preferences and settings

Device information (device type, operating system, app version)

Connection timestamps (for troubleshooting, retained maximum 24 hours)

Performance metrics (connection speed, server load)

Error logs and crash reports (with your consent)

We do NOT collect: Your browsing history or online activity

We do NOT collect: DNS queries or IP addresses you visit

We do NOT collect: Content of your communications

We do NOT collect: Personal files or data stored on your device

Radio Content Sources

Our radio feature provides access to publicly available, free radio streams sourced from Radio-Browser.info (https://www.radio-browser.info/) - a free, community-driven, open-source radio station directory.

All radio stations are sourced exclusively from the Radio-Browser.info public API, which aggregates publicly accessible radio streams submitted by the community.

We do not host, own, or control any radio content - we merely aggregate publicly available streams from the Radio-Browser.info API.

Radio content is provided 'as-is' from third-party public sources without any modifications.

All radio stream URLs are publicly accessible and freely distributed by the stations themselves through the Radio-Browser.info platform.

Users are responsible for their own compliance with local broadcasting laws when accessing radio content.

We respect copyright and will promptly remove any streams upon valid takedown requests.

No personal listening data is collected or stored.

Stream URLs are obtained from the public Radio-Browser.info API and are not proprietary.

No monetization of radio content.

No tracking of listening habits or preferences beyond local device settings.

Data Security

All data transmission encrypted using industry-standard protocols (AES-256)

Secure authentication and authorization systems

Regular security audits and updates

No logging of VPN traffic or browsing activity

Data stored in privacy-friendly jurisdictions

RAM-only servers (where applicable) for enhanced security

Automatic data deletion when servers restart

Cookies and Tracking

We do not use cookies or tracking technologies.

Anonymous usage statistics may be collected for service improvement.

Third-Party Services

Essential Services (required for app functionality):

Firebase Authentication - secure user login and account management
Apphud - subscription and payment processing
VPN connection management - temporary logs for service operation

Optional Services (with your consent):

Firebase Analytics - anonymous app usage statistics
AppsFlyer - marketing attribution and campaign analysis
Sentry - crash reports and error logging

You can manage your consent for optional services in Settings → Privacy preferences.

Data Sharing and Disclosure

We do NOT:

Sell your personal data to third parties
Share your browsing activity or connection logs
Provide data to government agencies without legal requirement
Use your data for advertising purposes

We may disclose information only when:

Required by law or legal process
Necessary to protect our rights or prevent fraud
With your explicit consent

No-Logs Policy

MegaV VPN operates under a strict no-logs policy:

We do NOT log your browsing activity, online behavior, or visited websites

We do NOT log your IP address, connection timestamps, or session information

We do NOT log DNS queries or any data transmitted through VPN connections

We do NOT monitor, collect, or store any information about your online activities

We cannot provide information we do not possess

Temporary Technical Data:

Connection logs retained maximum 24 hours for troubleshooting only
No association with user accounts or personal identifiers
Automatically deleted after 24 hours
Used solely for technical support and service improvement

Independent Security Audits

To ensure transparency and verify our no-logs policy:

We conduct regular independent security audits

Third-party security firms review our infrastructure

Audit reports available upon request

We are committed to maintaining the highest security standards

Data Processing Activities

Data Processing Activities:

VPN connection establishment and maintenance
Network routing and traffic management
Service performance monitoring
Error logging and troubleshooting
User authentication and authorization

Legal Basis for Processing:

Contract performance for VPN services
Legitimate interests for security and service improvement
Consent for optional features (analytics, crash reporting)

Data Retention:

Technical logs: 24 hours maximum
Connection metadata: Not stored
User preferences: Until account deletion

Data Retention

Account data: Retained until account deletion

Technical logs: Maximum 24 hours

Connection metadata: Not stored

Analytics data: Aggregated and anonymized

Data Storage Information

Data Storage Information:

All data is stored using industry-standard encryption
No logs of user activity or browsing history
Connection timestamps are not retained
User preferences stored locally on device
No third-party data sharing or selling

Data Location:

Servers located in privacy-friendly jurisdictions
No data stored in countries with mass surveillance laws
User data never leaves secure infrastructure

Data Minimization:

Only essential data collected for service operation
Regular data purging and cleanup procedures
No profiling or behavioral tracking

Your Privacy Rights

You have the right to:

Your Rights Include:

Access your personal data
Correct inaccurate information
Delete your account and data
Export your data (data portability)
Withdraw consent for optional services
Object to data processing

To exercise these rights, contact us at support@megav.store

Law Enforcement Requests

Transparency and Cooperation:

We comply with valid legal requests from law enforcement
Due to our no-logs policy, we cannot provide user activity data we do not possess
We will notify users of any data requests (when legally permitted)
We challenge overly broad or unconstitutional requests
All requests are reviewed by legal counsel

What We Can Provide:

Account information (email, subscription status)
Technical logs (if available, maximum 24 hours)
Payment information (processed by third-party providers)

What We Cannot Provide:

Browsing history or online activity
IP addresses visited
Connection timestamps (beyond 24 hours)
DNS queries or website visits
Content of communications

Jurisdiction and Legal Framework

MegaV VPN operates under privacy-friendly jurisdiction

We are subject to laws that protect user privacy

No mandatory data retention laws apply to our operations

We structure our operations to maximize user privacy protection

Data stored in jurisdictions with strong privacy laws

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified through:

Notification Methods:

In-app notifications
Email to registered users
Updated version number in the app

Continued use of the service after changes constitutes acceptance.

Contact Information

For any questions, concerns, or requests regarding your privacy and data protection rights, please contact us:

support@megav.store

Data Protection Officer:

Process GDPR requests (access, rectification, erasure, portability)
Handle privacy-related inquiries and complaints
Provide information about data processing activities

Legal Compliance:

GDPR compliance for EU residents
Privacy law compliance for all jurisdictions
Transparent data processing practices

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